Help & Questions (FAQ) – VirtualPR

Welcome to the VirtualPR Help Centre. Below are the most frequently asked questions to help you have a smooth shopping experience.

1. How Can I Contact VirtualPR?

You can reach our customer support team via email at support@virtualpr.co.uk or call us at +44 7916 692518. We are available Monday to Friday, 9:00 AM – 6:00 PM (GMT).

2. Do You Ship Nationwide?

Currently, we ship exclusively to addresses within the United Kingdom. We do not offer international shipping at this time.

3. What Are Your Shipping Times?

Order Handling Time: 1–3 business days (Monday–Friday)
Transit Time: 7–14 business days (Monday–Friday)
Total Delivery Time: 8–17 business days

4. How Much Does Shipping Cost?

We are happy to offer FREE Standard Shipping on all orders within the United Kingdom. There are no hidden fees or extra costs at checkout.

5. How Do I Track My Order?

Once your order is dispatched, we will send you an email with a tracking number. You can use this number on the carrier’s website to see the real-time status of your parcel. You can also visit our Track Your Order page for more details.

6. Can I Return My Product?

Yes, we have a 30-day return policy. The item must be unused, in its original packaging, and with all tags attached. To start a return, please email us at support@virtualpr.co.uk.

7. Where Do I Send My Returns?

Authorised returns should be sent to our registered business address:

Office 18749, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom

For full details, please read our Refund Policy.

8. When Will I Get My Refund?

Once we receive and inspect your return, refunds are processed within 10 business days back to your original payment method.

9. Is My Payment Secure?

Absolutely. Our website is SSL-certified, and all payments are processed through secure, encrypted gateways to ensure your financial information is protected.